abaravindb on Sat, 22 Jul 2017 06:20:25


I have my VISA card added to my account but for some reasons it is not working now.
When I try to edit to see if there is a mistake, I am getting the following error:

We are sorry but we could not save your information. Please close your browser and try again.

Can you please provide a solution? My payment is due and do not know what to do, because I do not have any other card to add for the payment.

Thank you,



Neelesh Ray on Wed, 30 Aug 2017 07:45:53

If this is regarding an Azure Subscription, we would suggest you to create a Billing & Subscription ticket so that we can assist you accordingly on the same.

Do click on "Mark as Answer" on the post that helps you, this can be beneficial to other community members.