Question

szx9231 on Fri, 04 May 2018 03:12:44


Hi Dear team

We got notification that our app is now unpublished by Microsoft. However after we fixed the issue and got ready to submit again, we can’t find any entry to resubmit our new version in the dev center. according to Microsoft support, we need to contact reportapp@microsoft.com. However we have already contacted several days ago without any response. 

May I  know how to get my app  re-submitted?

Thanks

Replies

Mattew Wu on Fri, 04 May 2018 07:34:25


Hello,

Since this issue need your specific account and application details, please create a support ticket through your developer account so that support could help to check the request status.

Please click "Contact us" and select Dashboard issue as support topic and submit an incident.

After the reportapp team verify your request, your submit button will be available again.

Thank you.

Best regards,

Mattew Wu

szx9231 on Fri, 04 May 2018 21:59:42


Hi Mattew

I have already submit my case SRX1424912524ID 

the issue here is: the support team ask us to contact certificate team(reportapp@microsoft.com), but there is no any response after several days and several email.

It seems frustrating that no way to move forward. 

that's why we ask here

Thanks & Regards

Mattew Wu on Wed, 13 Jun 2018 08:40:51


Hello,

Sincere apology for the late response.

Have you received response from reportapp team?

If not, I will help to contact the team to check your case status.

Best regards,

Mattew Wu