Question

V3TApps on Sun, 20 May 2018 05:43:01


Any support from Microsoft here. I had my app removed because they said "The app name does not accurately represent the app.". It is really confused since they do not provide any detail information. My app does exactly what the name says and for sure all the content is 100% original I DO NOT have any gray content like music, tv, movie... It even gets more than 7000 feedbacks from user with an average rate is 3.7.

I am very frustrated since it was suddenly removed and not be able to update the app anymore! I have been trying to email reportapp@microsoft.com but no answer (may be they are at the weekend so hopefully I may have their answer on Monday or Tuesday).

I wonder how they decide what an appropriate name for an app is? At least if you remove an app you should respect the developer by giving a reasonable explanation.

Replies

V3TApps on Sun, 20 May 2018 05:44:54


Any support from Microsoft here. I had my app removed because they said "The app name does not accurately represent the app.". It is really confused since they do not provide any detail information. My app does exactly what the name says and for sure all the content is 100% original I DO NOT have any gray content like music, tv, movie... It even gets more than 7000 feedbacks from user with an average rate is 3.7.

I am very frustrated since it was suddenly removed and not be able to update the app anymore! I have been trying to email reportapp@microsoft.com but no answer (may be they are at the weekend so hopefully I may have their answer on Monday or Tuesday).

I wonder how they decide what an appropriate name for an app is? At least if you remove an app you should respect the developer by giving a reasonable explanation.


Mattew Wu on Mon, 21 May 2018 03:29:44


Hello,

I completely understand your feeling. But this kind of issue may not be the scope of forum support.

Usually, Microsoft conducts spot checks of published apps to identity potential problems and ensure your app complies with Windows Store Policy. If you app has been removed from Store, you need to contact reportapp team to request for permission to update your app. Currently, you might wait some time.

If you still don't receive response after waiting for several days, please feel free to let us know with your application details.

Best regards,

Mattew Wu