Custom domain HTTPS stuck in Domain validation stage.

Category: azure cdn

Question

Ian David Garcia on Wed, 06 Mar 2019 20:36:28


Hi,

I started the process on turning on custom domain HTTPS for Azure CDN on around March 5, 4pm (+8 UTC).

Right now (March 7, 4am (+8 UTC)), it is still stuck in Step 2.

"Domain validation. Your domain will be automatically validated if a CNAME is directly mapped to the CDN Endpoint. Otherwise, a verification request will be sent to the email listed in your domain’s registration record (WHOIS registrant). Please verify the domain as soon as possible."

CDN is Premium Verizon, and CNAME is already directly mapped to the CDN endpoint in my DNS zone (verified with https://mxtoolbox.com/CNAMELookup.aspx) before I initiated the process.

We also did not receive a verification request.

I will send endpoint name and custom domain on request.

What options do we have? How do I get the actual status of the process?

Please note that upgrading to developer support contract just for this issue is expensive for us.

Thanks,

David


Replies

TravisCragg_MSFT on Wed, 06 Mar 2019 21:37:25


Can you Email me at AzCommunity@Microsoft.com with your subscription ID and a link to this post? We will grant your subscription a one-time free support request to look into this further. 

Ian David Garcia on Wed, 06 Mar 2019 22:09:55


Hi Travis,

Just sent an email to above address. Thank you for looking into this!