Question

we_develop on Thu, 14 Mar 2013 06:17:42


Dear Microsoft,

since several days I receive the following error if I send a push notification:

The remote server returned an error: (503) Server Unavailable.

I receive this error for all push channel uris beginning with "http://sn1.notify.live.net/throttledthirdparty/01.00/". I could sucessfully send push notifications before this issue came up and I have not changed my code for sending the push notifications. Therefore something must have changed on your end. The overall quality of your push service is very bad! I know that because I receive an email from my server everytime a push notification could not be sent due to a 503 error.

I hope you will fix that soon!

Bye,

Sebastian


Sponsored



Replies

Eric Fleck on Thu, 14 Mar 2013 13:35:56


I'm not seeing any problem when I try it... Are you getting 503 for every notification you send or just a portion of the notifications?

Did you try opening a new channel?

Can you provide any additional details? 

ex:

  • The type of notifications are you sending.
  • The notification payload.
  • The full channel Uri.
  • Response code, and status information, of the last successful notification.
  • Timestamp of the last successful notification and timestamp of one or more error responses.
  • etc...

we_develop on Thu, 14 Mar 2013 15:43:01


Hi Eric,

thanks for your quick response!

Opening a new channel would be too easy. ;) We are talking here about a productive system and I have several push channel uris of real customer devices which are not working.

I can provide you more details, but I don't want to disclose it here. Is it possible to contact you via mail?

Bye,

Sebastian

Eric Fleck on Thu, 14 Mar 2013 17:05:33


You could open a support incident see "Technical Support" option here: http://go.microsoft.com/fwlink/p/?linkid=248156&clcid=0x409.

we_develop on Thu, 14 Mar 2013 17:25:06


Hi Eric,

is there another way of solving this issue? I am the author of the Windows Phone/Windows 8 app "Package Tracker" and it is very disappointing for me to pay for a resolution.

Bye,

Sebastian