Question

the rick 81 on Mon, 22 Jun 2020 21:48:52



I am having a problem getting my tax profile verified.   My profile was verified but after trying to update the information in the portal, the account verification fails every time.  I have been trying to get help from support for over a month now, but they have given me almost no assistance. Their only solution is to try it again. I am not sure where to go for help at this point.

Replies

Roy Li on Tue, 23 Jun 2020 03:16:12


Hi,

What have you changed when you updated the information? Have you confirmed the tax information to make sure if the information are correct? 

If the information is correct, the best way is still keep contact with the store team vie email.

Best regards,

Roy

the rick 81 on Tue, 23 Jun 2020 11:46:10


I updated the address and the EIN. I am sure the information is correct as I have been verified by other Microsoft programs.

Roy Li on Wed, 24 Jun 2020 02:09:20


Hi,

Do you still keep contact with the team via email now? This issue is out of the scope of forum support and I can't offer more help about this. So the best way is still discuss it with the team via email.

Best regards,

Roy

the rick 81 on Wed, 24 Jun 2020 15:41:09


They stop responding to my emails (it’s been over 5 days) and I tried to open a new ticket, but it was closed because there was a duplicate ticket. Is there any other avenue of support I can try?

Roy Li on Thu, 25 Jun 2020 04:39:56


Hi,

Could you please share me the ticket number? I will send the ticket number to the team to bring you back online. 

Best regards,

Roy