update person by email for work item VSTS

Category: visual studio online

Question

Aidan.b on Fri, 14 Oct 2016 13:53:02


Hi All,

I am wanting to see if anyone knows of a way or of some software that would allow us to have a bug raised in Visual Studio Team Services Online and keep the raiser updated by email.

Example, Fred sends an email to a set address bug@myemail.com this raises a bug and sends a response back to them with the usual thank you here is your id for it. when we change the state or add a comment on the ticket it then sends an email out to the person who raised the ticket and they can reply to the email to update the ticket.

Hope that makes sense and someone can help. I have seen the Mail2Bug and Zapier but not sure if they do the full items we require.  

Regards

Aidan

Replies

Tingting MO on Mon, 17 Oct 2016 02:50:48


Hi,

According to your post, you're using Visual Studio Team Service(VSTS). This forum is for on-premises, I help you move this case to VSTS forum for dedicated help.

Thank you for your understanding.

Best regards

Aidan.b on Mon, 24 Oct 2016 10:30:41


Hi, Apologies and thank you. 

Just wondering if anyone is able to help on this issue?

Regards

Aidan