SopraSteriaDigilab on Wed, 01 Jun 2016 16:58:39


Impossible ton run my Kinect V2 for Windows on my PC.

The diag program indicate that ther is a problem of Depth and Color.

I am running Windows 8.1 (updated) on a HP computer with an Intel Core i7 with 32GB RAM, 512GB SSD a GTX 970 Graphic card.

I have also added a renesas PCIe dedicated card for the Kinect.

The Kinect is working on my old PC (Dell with Windows 8.1, 4GB RAM and the standard intel built in grapphic card).

Do you have a solution ?




Jan Marcincin on Wed, 01 Jun 2016 19:14:22


what kind of USB3 controller is Kinect sensor connected to?

Are there multiple devices connected to the USB3 controller?

If you did not do it yet, you should start by checking the Troubleshooting guide