Question

afif227 on Thu, 03 Mar 2016 01:48:10


Hi,

I have created 2 case in SharePoint to notify customer when the case is created and resolved.



In the notify customer when the case is created workflow, I have ticked start workflow automatically when the item is created in the start options with workflow If Current Item:Contact Email is not empty 

                                                   Email Current Item:Contact Email , which sends one email to customer when its created and working fine.

In the notify customer when the case is resolved workflow, I have ticked start workflow automatically when the item is created and changed also tried to just tick changed , in the start options with workflow

If Current Item:Status equals Resolved

and  Current Item:Contact Email is not empty

 Email Current Item:Contact Email, which sends 2 email to customer when its resolved instead of 1.

Please advise to resolve.

Thanks

Afif


Replies

Stephan Bren on Thu, 03 Mar 2016 21:10:26


afif227

Could you provide the full workflow?  This would help troubleshoot.