Connection refused to SMS gateway provider, no response on traceroute

Category: azure management


HDFC MF on Mon, 24 Jul 2017 16:39:15

We are trying to integrate an SMS gateway on our website and the SMSs are not going through. We are getting the ping to the SMS Gateway provider but we are getting no response on trace route. The SMS provider says that our network is blocking the request to connect to their server. Could you guys please let us know how can we resolve it. I have been trying to reach Azure Support team from past 2 days, their IRT was 8hrs but I still didn't get any response.


SadiqhAhmed-MSFT on Tue, 25 Jul 2017 05:40:37

How are you hosting your website on Azure? On an IaaS VM or as an App service?

Are you referring to any Microsoft document?

The standard way to use Azure for SMS capabilities is described in the article here -

Also share the support request #.

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