How to recover BitLocker key from Azure AD

Category: azure management


Rob Nicholson (Malt) on Thu, 06 Oct 2016 15:49:06

With the introduction of this rather unexpected change, my client has to switch to joining computers to Azure AD so they can logon with the Office 365/Azure AD email address and password. Okay, the change is welcome because having a Microsoft and Office 365 account with the same email address but possibly different passwords is confusing.

Cleaning up the #AzureAD and Microsoft account overlap

Azure AD isn't my speciality really but I am very familiar with traditional AD.

I've joined a test laptop to the Azure AD and that works okay. The laptop then needs encrypting with BitLocker. When you run BitLocker, the option here is different from when using a Microsoft account (which I'm familiar with), it gives you the option to "Save to your cloud account":

However, being a cautious kind of guy, I wanted to check I could find these recovery keys in the cloud domain account. This is where I'm hitting a dead end. According to many blogs, it's recorded in the devices tab for the domain user account I was logged in with when I ran the above. In the old portal, I've found the devices tab. The DESKTOP machines were a handful of VM devices I was testing Azure AD with. LAPTOP014 is the one that's been encrypted:

But the articles say "Click VIEW DETAILS" to display the BitLocker keys but that option is grayed out.

What am I doing wrong?

Thanks, Rob.


Rob Nicholson (Malt) on Thu, 06 Oct 2016 15:51:39

Also, where is the "Devices" tab in the new Azure portal?

vijisankar on Fri, 07 Oct 2016 13:25:54


For this we would request you to create a Technical Support Case on the same as we would need to look into this deeply and also require sensitive information from you like the Account and Subscription details. This is beyond the purview of the Forums Support.