Question

Brian Matusz MSFT on Mon, 12 Jan 2015 19:10:31


For the past week I have received the following message when I attempt to open the Users view. My web application users can still authenticate to the directory. But I am unable to manage users and groups from the portal.



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Replies

Shirisha Paderu on Mon, 12 Jan 2015 20:28:24


Hi Brian,

For which services and region the portal is affected ?

Sometimes, this could be an issue with slow internet.

Have you also tried in different browsers and in private browsing ?

Regards,

Shirisha Paderu

Brian Matusz MSFT on Mon, 12 Jan 2015 21:04:07


> For which services and region the portal is affected ?

United States. Azure reports I am the Global Administrator for this directory.

> Sometimes, this could be an issue with slow internet.

I am running Verizon FiOS 50/50 (fiber optic). I have no other issues accessing sites and services in Azure or otherwise.

> Have you also tried in different browsers and in private browsing ?

Yes. IE11 InPrivate. Chrome 39.0.2171.95m Incognito Mode. I also have a teammate who can access and manage the directory under his own credentials. He gets the same error message.

The first time I launched with Chrome Incognito Mode, I saw the users in the directory. But as soon as I attempted to manage a user, it immediately displayed the "Cannot load management data.." message.

Thanks,
Brian

Shirisha Paderu on Wed, 14 Jan 2015 13:45:31


Hi,

This kind of issues are usually seen during service outage of the Management portal but we haven't seen any issues in the recent days.

To further investigate this , we might need some back end logs and I recommend you raise a service request via http://azure.microsoft.com/en-us/support/options/

Regards,

Shirisha Paderu

Brian Matusz MSFT on Thu, 15 Jan 2015 19:22:34


I have an open ticket pending (no movement after a day and a half) and dialogue with another party on the matter.

I did some network tracing via the IE F12 Developer Console and calls to https://manage.windowsazure.com/ActiveDirectory/ActiveDirectory/UserList and GroupList were returning a 400 Bad Request - Request Too Long. When I dug into this further, we noticed the FedAuth cookie is rather large (8.5k) and it pushes the request header size to 17k. We are not sure why the cookie is that large.

Best regards,
Brian

Shirisha Paderu on Tue, 20 Jan 2015 17:04:57


Hi Brian,

Could you share your Service request number .

Regards,

Shirisha Paderu

Will Shao on Tue, 27 Jan 2015 08:34:45


Hi Brian,

Did you always have this issue? Would you like to contact the Azure support team via this channel?

http://azure.microsoft.com/en-us/support/options/

Regards,
Will